123Systems.net: my experience

I had a budget VPS with 123Systems.net.

My experience was horrible.
1) They were not able to import my VzDump in the VPS - See the post
2) The VPS became not reachable, they didn't do anything - See the post
3) I terminated the service because it was not usable.

Here I want to show you my money transfers involved with 123Systems.

- I buyed the VPS for 1 month (from the 27 of April to the 26 of May): 6$ to 123Systems from my PayPal account
- I payed the VzDump support 15$ from my PayPal account
- They failed to do the VzDump import and, instead of credit me back on my PayPal account, they gave me back the 15$ on my account credit balance on their website (It was the 11 of May)
- As soon as they credited me back the 15$, they generated a new invoice for the VPS - This invoice covered the VPS service from the 27 of May to the 26 of June, but was generated and automatically paid with my account credit balance the 12 of May! It seemed to me that was a trick to let me pay at least another month of service just because I aksed the15$ of the VzDump import support fee back. So they took 6$ from my account credit balance (now is 9$).
- I decided to terminate the VPS service because I didn't like the way they behaved and because the VPS was not reachable! The service terminated before the 23 of May, so I didn't even use the service covered by the second invoice they automatically generated.
- I asked my money back and this is their reply:

123Systems.net poor and rude support (again!)

Here it is another example of how the support of 123Systems.net works!

Summary:
- I had a VPS with 123Systems
- They failed importing my VPS dump (see this post!)
- I setup the VPS
- The VPS was working!!
- The VPS was not reachable anymore....
- They stated it was a problem of my network.
- The VPS was not reachable from 50 different networks...
- They never replyed

123Systems.net poor support

Here you can find my experience with 123Systems.net support.

Summary:
- I had a VzDump of my old VPS and I wanted them to import it on my new VPS they were hosting.
- They asked me 15$ fee
- I paid
- They lost (?!?) the dump file
- I uploaded the dump file again
- They were not able to restore it on the new VPS
- I asked them to give me the error log or refound me
- They credited me back the 15$ (on their website credit balance, not back in my credit card...)

Moreover, as soon as they credited me back the 15$, they produced an invoice for the following month for the VPS and automatically paid it with my credit balance. I want to highlight that it was not time for automatic billing to happen.