Here it is another example of how the support of 123Systems.net works!
Summary:
- I had a VPS with 123Systems
- They failed importing my VPS dump (see this post!)
- I setup the VPS
- The VPS was working!!
- The VPS was not reachable anymore....
- They stated it was a problem of my network.
- The VPS was not reachable from 50 different networks...
- They never replyed
Visualizzazione post con etichetta 123Systems support. Mostra tutti i post
Visualizzazione post con etichetta 123Systems support. Mostra tutti i post
martedì 21 giugno 2011
123Systems.net poor support
Here you can find my experience with 123Systems.net support.
Summary:
- I had a VzDump of my old VPS and I wanted them to import it on my new VPS they were hosting.
- They asked me 15$ fee
- I paid
- They lost (?!?) the dump file
- I uploaded the dump file again
- They were not able to restore it on the new VPS
- I asked them to give me the error log or refound me
- They credited me back the 15$ (on their website credit balance, not back in my credit card...)
Moreover, as soon as they credited me back the 15$, they produced an invoice for the following month for the VPS and automatically paid it with my credit balance. I want to highlight that it was not time for automatic billing to happen.
Summary:
- I had a VzDump of my old VPS and I wanted them to import it on my new VPS they were hosting.
- They asked me 15$ fee
- I paid
- They lost (?!?) the dump file
- I uploaded the dump file again
- They were not able to restore it on the new VPS
- I asked them to give me the error log or refound me
- They credited me back the 15$ (on their website credit balance, not back in my credit card...)
Moreover, as soon as they credited me back the 15$, they produced an invoice for the following month for the VPS and automatically paid it with my credit balance. I want to highlight that it was not time for automatic billing to happen.
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